Archive of Frequently asked questions

Why can't I create an envelope?

Are you trying to create an envelope but for some reason nothing happens? If you are unable to seal your envelope, below are some possibilities of what might be happening and suggestions on how to solve the problem.

Credits: what are they and how to use them?

When you subscribe to one of our plans at https://assin.com.br/planos you get different benefits, such as credits and notification credits, for example. In this article we will explain a bit more about credits on the Assin platform.

Difference between credit and notification credit

Within the platform there are some actions that consume credits. Sealing envelopes and sending notifications via SMS are some of the actions that consume credits. The quantity and type of credits may differ depending on the type of action, but they will be informed before the action is performed. For example: on the envelope information page, there is a heading called "Credits" and right below it is the number of credits that envelope will consume when sealed.