Why can't I create an envelope?

Are you trying to create an envelope but for some reason nothing happens? If you are unable to seal your envelope, below are some possibilities of what might be happening and suggestions on how to solve the problem.

1. You don’t have credits:

• Sealing the envelope and sending it for the signers to sign consumes credits. To learn more about credits and how to check how many credits you have, visit: Credits: what are they and how to use them?

2. You haven’t added a signer yet:

• To seal an envelope you need to add at least one signer. To learn more about how to create an envelope and add signers, visit: Envelope creation

3. You haven’t added a document yet:

• To seal an envelope you need to add at least one document. To learn more about how to create an envelope and add documents, visit: Envelope creation

4. Your business account has not been validated yet:

• When you register your company on the Assin platform, we ask you to submit the legal documentation that proves your registration data and ensures security for your signers. This documentation is reviewed by our team and can be approved or rejected. If you have already submitted your documentation and have not yet received a response, please contact support.

For more information, visit our site https://assin.com.br/

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