Why can't I create an envelope?

Can’t create or seal your envelope? Below are the most common causes and how to solve each one.

1. The “Create envelope” button is disabled:

• When you hover over it, the message “You do not have permission to create a new envelope” appears. In a company account, the collaborator needs the permission to send documents. Ask a company administrator to enable it.

2. The “Seal Envelope” button is disabled:

• To seal you need at least one signer and at least one document. The hint on the button says what is missing (for example, “To seal, add at least one signer and attach at least one document.”). See Envelope creation.

3. You are not the envelope creator:

• Only the envelope creator or a company administrator can seal it. If the button does not appear, ask whoever created it (or an administrator) to seal it.

4. You don’t have enough credits:

• Sealing consumes credits: 1 per document, or 3 per document when the envelope uses ICP-Brasil. If the balance does not cover the envelope, it is not sealed and stays a draft. The notice above the button shows how many credits will be used. To learn more about credits and how to check your balance, visit Credits: what are they and how to use them? and, to top up, Buy additional credits.

5. The “Pending Payment” window appears:

• It means the payment of your plan subscription was not processed. Click “Open Portal” (the button appears for the company administrator or, in a personal account, for the user) and update the payment method. See Invoices.

6. Your company still has pending documentation or is under review:

• When you register your company on Assin, we ask for the documentation that proves the registration data. Until it is approved, the side menu shows the Send documents item and the Company card in your profile shows the situation (Documents pending, Under review, Approved or Rejected). If you already sent the documents and received no answer, or if the problem continues, open a ticket in Support.

For more information, visit our site https://assin.com.br/

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